Cancellation Rights

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.

On top of this statutory right, we voluntarily give you 60 days to return an item.

To exercise your right to cancel, you must inform us of your decision by a clear statement — for example, an email to [EMAIL]. You may use the model cancellation form below, but you are not obliged to.

Effects of cancellation

We will reimburse all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. You are responsible for the direct cost of returning the goods.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [COMPANY NAME], [ADDRESS], [EMAIL]

I/We(*) hereby give notice that I/We(*) cancel my/our(*) contract of sale of the following goods(*):
— Order number:
— Ordered on(*) / received on(*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.