Terms & Conditions

1. About us

This website is operated by [COMPANY NAME], registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [ADDRESS]. VAT number [VAT NUMBER]. Contact: [EMAIL], [PHONE].

2. Placing an order

You can order 24 hours a day through this website. Your order is an offer to buy. A contract is formed only when we send you an email confirming that your order has been dispatched.

3. Prices and payment

All prices are in pounds sterling and include VAT at 20%. Delivery costs are shown before you confirm your order. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna.

4. Delivery

We deliver within the United Kingdom. Delivery usually takes 5–9 working days from payment. Risk in the goods passes to you on delivery.

5. Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel within 14 days of receiving the goods, without giving a reason. We voluntarily extend this to 60 days. See our Returns & Exchanges page and the cancellation form on our Cancellation Rights page.

6. Faulty goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your statutory rights.

7. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any matter where it would be unlawful to do so.

8. Complaints and disputes

Please email [EMAIL] first — we aim to resolve complaints within 14 days. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.